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Privacy Policy

According to the policies and guidelines provided by laws and regulations of The Government of Nepal, this Privacy policy will detail NEWLOOK ’s perspective on Data protection and Privacy to meet the obligatory measures provided by the law. 

 

We do not provide any product or service under this site, however you can navigate through the site from any country across the globe, and we do not provide any product or service under this site if you are located in any other country other than Nepal.  You are kindly requested to  read our privacy policy stated  below and get back to any questions you might have through ‘Contact us’ on this website. We ensure that your concern would be addressed promptly.

 

We have endeavored to make this Privacy Policy as clear and concise as possible however if you are unsure of Terms such as ‘cookies’, ‘IP addresses’, or ‘browsers’ mean, then please read a brief guide to those Terms now. 

 

At NEWLOOK , we consider your privacy as a top priority. This Privacy Policy aims to explain what kind of personal information we may gather from you when you use our Internet site, buy our product or when you are a client of our services. Using this website means that you have accepted the terms and conditions set in this policy. 

 

OUR COMMITMENT

When you use Newlook services, our company will ensure that your rights are well protected. These practices are regularly reconsidered to adapt them to specialized personal information handling practices, legislation and regulation.

 

  1. Collection of Personal Data of the Consumers  by Newlook

        •Registering you: For identification purposes to allow you access to our platform.

     •Transactions: Accepting and clearing of payments.

  •Communication: Sending news, special offers and other relevant services related to Newlook.

  •Customization and improvement: Creating a unique experience and refining the platform we offer.

 

INFORMATION YOU PROVIDE TO US:

We receive and compile any information you enter when accessing NEWLOOK’s site will be automatically received and complied.  If you decide not to input specific information in the fields that are calculated for the delivery of services on NEWLOOK’s website then you may be limited in the web-options that you can use. The information you provide is used for purposes such as:

            •           Opening your account.

            •           Processing transactions.

            •           Responding to your queries.

            •           Communicating with you.

 

INFORMATION WE COLLECT AUTOMATICALLY:

Anytime you access our website or use the services of Newlook, we automatically receive some forms of information. This includes:

  •Cookies: A technology that uses small files to enhance your user experience on the sites you visit.

  •Device information: There are general identifiable attributes and specific attributes including, for instance, unique device identifiers.

  •Location data: In order to give location based services like advertisements and search results.

  •Logs and IP addresses.

Depending on your jurisdiction and applicable laws, different types of cookies (e.g., strictly necessary cookies, performance cookies) may be used.

 

INFORMATION FROM OTHER SOURCES:

We may receive additional information about you from external sources, such as:

  • •Updated address and delivery details from carriers to ensure seamless deliveries.

 

  1. CATEGORIES OF PERSONAL INFORMATION

Newlook collects and processes the following categories of personal information:

            1.         Demographic and Identity Data:

            •           Name, email, phone number, shipping address, country. 

            2.         Financial Information:

            •           Transaction details such as amount, bank name, card type, and card number.

            3.         Online Identifiers and Technical Data:

            •           Location details, IP address, logs, and network carrier.

            •           Technical data about your device and app usage.

            4.         Usage and Communication Details:

            •           Metadata from emails, SMS, instant messages, and calls.

            •           Data on how you interact with the Newlook platform, including pages viewed.

 

Through the access made by visiting NEWLOOK’s website or through submission of personal information to www.newlook.co.np, the customer agrees to the collection, storage, processing, transfer and sharing of his/her personal data as stated in this Privacy Policy and other relevant laws.

 

 

            1.         Purchase and Delivery:

            •           Processing orders, delivering products and services, and handling payments.

            2.         Improvement of Services:

            •           Analyzing performance, resolving issues, and enhancing usability.

            3.         Recommendations and Personalization:

            •           Suggesting features, products, and services based on your preferences.

            4.         Communication:

            •           Engaging with you through SMS, email, chat, or other channels.

            5.         Advertising:

            •           Displaying interest-based advertisements and personalized content.

 

 

 

 Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are placed on your computer by website that you visit. Depending upon the place from where you might be accessing our website and as per law you might be served different type of cookies such as strictly necessary cookies, performance cookies etc. These include:

     1.Strictly Necessary Cookies:

     •Essential for website security and functionality.

     2.Functional Cookies:

     •Remembering preferences like user ID, language, and region.

     3.Performance Cookies:

     •Analyzing website usage to improve performance.

We also utilize applications such as pixel tags, log files and click stream analysis. For more information on managing cookies, visit http://www.allaboutcookies.org

 

  1. DISCLOSURE OF PERSONAL INFORMATION 

  2. To third party

     • For sales processing, delivery services & payment. 

        •To analyze data, improve services, and resolve queries.(This will include the Client's name, Address and phone number) 

  3. To Law Enforcement and Regulators:

           •As required for fraud detection, compliance, or legal obligations.

  4. To Authorized Entities:

             •Service providers, agents, or subcontractors who support Newlook operations.

 

7. YOUR RIGHTS AND CONTROL

You have the rights to control the information described here in and shared with Newlook, reducing or removing cookies. It is emphatically important to observe that disabling cookies which are strictly necessary may limit access to some services.

 

You have the rights to:

Access: Ask for a copy of the personal information we have collected in relation to you.

Update: Correct or update where necessary any personal information supplied to other organisations.

Delete: Give legal notice to delete your personal data subject to the enabling legislation.

Opt-Out: Contact us at any time to opt out of further marketing communications by clicking the unsubscribe link contained in all our marketing emails or by sending an email to [email protected]

Inorder to exercise any of the rights, kindly contact us on the following numbers: +977-01-4442201; +977-01-4410563

 

8. CHILDREN’S PRIVACY

We do not direct our website to anyone under the age of eighteen years and do not knowingly collect any personal data about the persons under that age.  Our company is firmly committed to collect any details from any minor. In case we receive such information suggesting that we have accumulated personal data from a child under 18, we shall delete the data instantaneously.

 

9. REVISION OF THIS PRIVACY POLICY

It is our policy to post any changes we make to this Privacy Policy on this page. A notice on the Website will be displayed that indicates any substantive changes to this Privacy Policy. Any changes will be made on this page by updating the effective date. You are kindly requested to review this policy regularly.

 

10. CONTACT US

 If you have any queries or concern about the Privacy Policy or how we handle your personal information , please contact us at:

NEWLOOK Beauty for Nepal

Chandol, Kathmandu, Nepal

+977-01-4442201, +977-01-4410563

 

 

 

TERMS OF SERVICES   

 

We are thankful to find you here with the permission of using NEWLOOK site which is operated and owned by Nepal herbs Industries pvt.ltd . You are advised to read the terms of uses of our services before engaging in the use of the services. They include the rules on legal aspects, and any access to the website owned or managed by us or concerning the products and services being offered by companies cooperating with us being set out herein under the terms and conditions. Some services, promotions and features may have their own specific terms and conditions, and these specific terms and conditions are hereby referred to/ are part of the present document. 

 

If you use our sites, you are bound to agree to the Terms of Services and our Privacy Policy, which is also applicable to our sites here. The goods and services you purchase or utilize through our site are also subordinate to these Terms. We may modify these Terms from time to time by posting a revised version of the Terms to this website. Any changes that we make will be posted on this page and your continued use of the site after we post such changes will amount to your acceptance of such changes. Furthermore, any purchase or use of products or services, or accessing of any content or any site, signifies your assent to these terms and the privacy policy and that these terms are lawful and enforceable against you.

 

YOUR USE TO OUR SITE

You may use and/or access NEWLOOK’s site for personal use and for purposes which are not for profit. Except for the permission given herein this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for commercial use without our written permission. We shall be entitled to change or remove this site in whole or in part, at any time at our sole discretion. 

 

BUT CONDITIONED BY YOUR COMPLIANCE WITH THESE TERMS WE GRANT TO YOU A NON-EXCLUSIVE, NON-TRANSFERABLE, LIMITED RIGHT AND LICENSE TO USE OUR SITE FOR YOUR PURPOSE ONLY – Images, texts, graphics, sounds, data, links and other content included in our site. Unless you receive express permission to do so from us you may not use, reproduce, distribute, modify transmit or public display any part of our sites or create derivative works of any part of our sites. As a user of our site, you undertake not-

  1. Post defamatory, abusive, harassing, stalking, threatening or otherwise violate the rights of other, including, but not limited to their rights of privacy or publicity.   

  2. Falsify any information provided to other, including but not limited to, assume the identity of any other person including a fictitious name; use any name of another person with intent to mislead; use any email address of any other person without his/her consent; use false/misleading or vulgar email addresses or handles, and/or use any fraudulent, false or misleading identification information.

  3. Prevent or limit or otherwise interfere with any other user from utilizing site, but not limited to using “Hacking” or defacing any part of our site.

  4. Perform acts that violate legal provisions+ of the jurisdiction governing the organization.

  5. Upload  transmit through , or display on site like :-

  6. any material that is unlawful , fraudulent, threatening, abusive, libelous, defamatory , obscene, or otherwise objectionable , or infringes our any third party’s  intellectual property or other rights;

  7. Any third party information that the applicant considers to be confidential or proprietary or trade secrets. 

  8. Any commercial promotion, marketing, advertising, messages in chains, pyramid schemes, investment plans or offers, or spamming (except where such is expressly permitted by us.)     

6. Engage in spamming. 

7. Upload any software or other material that contain virus, worms, trojan horse, defects, or other destructive items.

8. Make derivative works of any part of the site, alter, translate, transform, or adapt any part of the site, distribute any part of the site.

 

9. Show adult or wrong child nudity. 

10. Provide images of individuals who have not agreed to have their photograph published in a shared web page. 

11. Share the sites for sales of goods and services.

12. After posting of any objectionable content including, material with hates or malicious contents, contents that advertise adult services or material that incite or causes terrorism or violence. 

 

If you disobey the above rules, then Objection shall be deemed as your violation of these Terms and under those conditions, in addition to any other rights or remedies we might have, We reserve the right to terminate your access to our Site. 

 

Certain aspects of our sites and app may allow you to transmit and/or receive transmissions. You hereby also agree that we do not have any obligation or gross for any transmission and/or any content of such transmission you transmitted/sending/receiving. We retain the rights, in our site , in our sole discretion and at any time, to limit the amount, type and size of any  transmission that are sent to and from our site and the space, over which the files transmitted through various features made available through our website.

 

 

YOUR ACCOUNT

You may open a member account in our site through registering your name, inputting some information about yourself and creating a password. You confirm that you will supply all of the relevant, valid and accurate information as set out and that you will update this information. You agree you will provide a complete, current and accurate information about yourself as required and that you keep updated. It is your duty to protect the information belonging to the username and password you used to sign in to the member account at our site. You further understood that you have no right to provide your username or password to any third party. You confirm expressly that you are solely and fully liable for any actions done under your account whether or not such actions were carried out with your permission. You shall also promptly report to us any misuse or unauthorized use of your account on this site.

 

Please Note: Passwords should not be shared with third parties and have to be secured from unauthorized access. 

If a user becomes aware that a third party has used or gained access to the newlook website using their password the user shall report this to NEWLOOK as soon as possible. NEWLOOK exonerates itself from all responsibility for any harm that may ensue from the improper use of passwords.

 

MAKING PURCHASE

If you wish to purchase any product or service through our site, we will ask you to supply certain information applicable to your purchase, including payment and other informations. Any such information will be treated as described in our Privacy Policy. All information you provide to third-party payment processor or us must be accurate, current and complete. There is a warranty that any payment means used at the moment of transaction initiation belongs to the client, as well as the latter has the legal right to use these payment means. You also agree to indemnify and hold harmless Bank and all servants, agents and affiliates from all liability, loss or damages incurred by or in connection with charges made or by reason of being sued in connection with your account. You will also be expected to make whichever taxes are relevant with regard to your purchases.

We reserve the right to alter price, description, image, reference, feature, content, specification, products, prices and availability of any product or service without notice. We use best efforts to depict all the features of our product and color; however, colors reflected on screen may not actually be so and we provide no guarantee that your screen will reflect such colors. That some given products or services are available on our Sites at a certain time does not mean that they will be always available. 

 

You are obliged to find out and follow all the relevant national, and international laws in reference to the possession, utilization and sale of anything bought via our site local and international laws ( minimum age). When you order a product, you warrant that the products you are offering to purchase will be used for legal purposes only. We also reserve the right to either limit the available quantity of a particular product or that we may decide to discontinue any product or service; to honour, or place conditions on the honouring of, any coupon, coupon code, promotional code, or other similar promotion; declining any user to make any or all of the following purposes and or to refuse to provide any user with any product or service. For any purchases made, the risk or loss vests on you after the dispatch. We shall be entitled to make partial delivery ( without any additional cost to you ), and the part of any goods that were shipped on a partial order may be billed to you upon shipment. 

 

WEB ADDRESSES (URLS)

Some of the services include making some special Web pages and the respective Web address (URLs) you select accessible to you. However, we do not undertake any responsibility of the availability of any particular web page or URL and that we cannot claim, suspend, terminate and/or transfer any such web page or URL at any point in time at our discretion ,where in the event we do so we may at our discretion provide you an another web page and URL. 

 

THIRD PARTY SERVICES

Some of the Links may lead to other Sites or to software or services maintained by third parties or linked sites (“Third Party Properties”). We also do not control the content of those third party websites and therefore, bear no responsibility and shall not be held liable for such information or material developed by such websites. You are kindly requested to peruse the Terms of Use and the Privacy Statements of all Third Party Website before you use websites or before you submit any personal details or any other information on or through such websites. 

Other sites may link to our sites with or without permission from us or the owner of the site. We are not and will not be affiliated, endorsed, or in any way affiliated with such sites and we are not and will not be responsible or liable for any links from those sites to the sites, any content, advertising, products or other materials on or available through other sites, or any loss or damage of any sort incurred as a result of using any such content, advertising, product or other materials. 

 

You acknowledge that linked third-party sites, software and services including but not limited to, you use of any content, information, advertising , products or other materials on or through such sites, software and services is solely at your own risk . We will have the right, at any time and in our sole discretion, to block links to our sites through technological or other means without prior notice. 

 

OTHER MATERIAL FOR THE CASE, INCLUDING FROM CUSTOMER

Any materials submitted by you, including , without limitation, photographs, video, image, text , graphics and other material ( collectively “ User Submitted Materials”) are subject to the following terms and conditions:

 

  1. You will continue to own such User Submitted Materials and you hereby grant to us and to the designers a non- exclusive, assignable, worldwide, perpetual, time inalienable, free, licensable (through multiple layers) right and license to use, reproduce (through multiple tiers, create derivative works of and publicly perform or display any User Submitted Materials solely in connection with the production or provision of any product or service you request, or as a demonstration. For instance, where you order a product to be made, we shall make the User Submitted Materials ready, process them if needed, and send them for manufacture, packing and delivery. Likewise, if you wish to share any material with your friends and family we will honor your wish and make the photographs available to friends and family to download and or use to make other projects of their own and to purchase products with those photographs. 

  2. Please also note that we are not receiving full ownership to your User Submitted Materials; however, any template or layout in which you arrange or organize such User Submitted Materials using tools and feature available through our sites shall not be considered proprietary to you; but instead, the rights to the said template or layout shall be reserved to us. 

  3. withstanding that you shall remain solely liable for the User Submitted Materials, by submitting the User Submitted Materials, you affirm, warrant and represent to have that: 

  4. You consent to the use of your likeness, and you have obtained the written consent , release and /or permission of every identifiable individual who appears in User Submitted material to use such individual’s likeness, for purpose of using and otherwise exploiting the User Submitted Materials in the manner contemplated by these Terms, or if any such identifiable individual is under the age of  sixteen ( 16), you have obtained such written consent, release and /or permission from such individual’s parent or guardian ( and you agree to provide to us a copy of any such consents, release and / or permission upon our request). If  your submission includes the image/photograph of an identifiable person below 16 years of age, we strongly advise you not to include any information that may identify them in their User Submitted Materials. 

  5. You acknowledge that we may ( but shall not be bound to ) censor any User Submitted Materials ( including , without limitation, exercising editorial rights to remove inflammatory words or any words deemed poisonous or derogatory), reject any use of the User Submitted Materials) and / or disclose any User Submitted Materials and the circumstances relating there, to any third party to provide the related products or services, to assert to these Terms or to satisfy legal requirements or governmental requests.

  6. You also covenant and warrant to save and hold us, our directors, officers, shareholders, employee, contractors, agents, representatives, affiliates and Third-Party Users harmless from and against any claims, causes of action, liabilities, damages, loss, expenses and costs incurred (including without limitation, attorney's fees) arising out of or in connection with: (a) Your breach of the Terms, any other agreement or Terms of Use with us terms embodied in expenses and costs ( including, without limitation, attorney’s fees) that arise directly or indirectly out of or from (a) Your violation of these Terms , any  other agreement or terms of use with us, any representation or warranty contained herein or therein or any applicable law; (b) your Users Submitted material ; ( c) your activities in connection with obtaining any products or services from us, or (d) any activity related to access to or use of your account by you or any other person. 

 

 

a) You have all necessary rights to provide the User Submitted Material and have the rights contained herein;

 b) The User Submitted Material do not and will not infringe any trade secret right or other intellectual property or other property right of any third party.

 

 

 

According to the Terms mentioned above, User Submitted Materials that break the Terms mentioned above will be removed from our Sites ; however , we are not bound to remove User Submitted Material based on the complaints received from users. As for User Submitted Materials, we are under no duty to take down,or otherwise lose any such material from our sites. It is advised that backup copies of your user submitted materials are stored on the hard drive or other personal system at your end. 

 

LAWSUIT ABOUT OFFENSIVE MATERIAL

If we find that any content published on the website violates any law or is obscene, invariant, abusive, indecent, harassing, threatening, blasphemous, defamatory, vulgar, pornographic, pedophilic or otherwise unlawful in any manner whatsoever then you are requested to immediately follow our procedures for making claims of right, However once this procedure has being undertaken, NEWLOOK shall undertake all reasonable processes to remove the said objectionable content complained about in one reasonable time.

 

COPYRIGHT ©   

The entire content available on this website including text, graphics, logos, button, images, audio clips, downloads, data compilations and software is the exclusive property of NEWLOOK or its affiliates companies and is protected by the laws governing Nepal as well as the database rights laws. All contents in this web site and the software used herein are proprietary to NEWLOOK, its affiliates, or its software suppliers and protected by Nepal copyright and author rights. 

You may not, full text or fragmented, collect, utilize any of the parts of this site, where such rights are avoided by Applicable Laws, NEWLOOK or those affiliated companies (if any). Specifically , you may not use any data mining , robots , or similar data and extraction tools (one time or multiple times) for re-use of any large portions of this website without the prior written consent of NEWLOOK and/or its affiliate (as is appropriate). You may also not create and / or publish your database that features substantial (e.g: any use of the price and product listing parts of this website without NEWLOOK and / or its affiliates (as may be applicable) written permission. 

 

USERS COMMENTS, FEEDBACK AND OTHER SUBMISSION 

Users comments, feedback and other submission, at our request or without any request from us you send certain specific submission, for instance, contest entries or otherwise, ideas, suggestions, proposals, plans or any other material you forward to us in any way (collectively ‘comments’) you agree that we may at any time without restriction use for our purposes and in any medium, edit, copy, publish, distribute the comment in any medium any comments that you forward to us. We are and shall be under no obligation to treat comments confidential, to pay compensation for comments or to address comments. 

 

You understand that your comment will not infringe upon any rights of a third party, including, but not limited to, copyrights, trademarks, privacy, publicity or other private rights. You also undertake that your comments will not be defamatory or otherwise unlawful, obscene or vulgar; nor will they contain any viruses, trojans or other similar contaminants that could in any way interfere with the proper operation of the Service or any relevant website. You may not provide any false e-mail address, and impersonate any other person than yourself so as to give us or third parties a false idea over whose comments we own. You are fully liable for all comment(s) you make and their relevance. We disclaim any responsibility and accept no liability with regard to the content of any comment made by you or by any third party.

 

LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES AND INDEMNIFICATION 

NEWLOOK will not be responsible for the delay or failure of your access to site or any content located on the site, or for any transmission errors, equipment or software incompatibilities, force majeure, or other failure of performance. NEWLOOK will use reasonable efforts to correct any failure of performance but, NEWLOOK will not be required to make any changes to any equipment or software used by NEWLOOK or its contractors or agents to ensure compatibility with any equipment or software used by you. You may not use the site or the content on the site for any commercial purpose, including but not limited to any of the content to market or sell goods or service to any person. You agree not to launch any automated system, including without limitation “robots”, “spider” or “offline readers” to access the site. 

 

 

In providing the information and materials on this site, NEWLOOK will endeavor to use all reasonable efforts to ensure that the information and materials provided are accurate. You further covenant not to hold NEWLOOK liable in any way for your use of this site for any information contained on this site as this use shall be on your sole risk. Anything found on or linked to from the site is posted on an “AS IS ” basis without any representations or warranties, made as to the contents of the site . Subject to the provision of the law, NEWLOOK excludes all warranties whether explicit or implicit – warranties of quality, suitability for a particular use, satisfactory quality and fitness for purpose. NEWLOOK understands that it makes no warranties and undertake no obligations that the site will be without defect, that any defect that is identified will be amended, or that the site or the sever upon which the site is hosted is free from viruses or other contemporarily hostile codes. NEWLOOK shall not be liable for any direct or indirect, consequential, incidental, special, or punitive losses and expenses (including personal injury, lost profile, loss of data and damage arising from computer viruses, business interruption , unauthorized access to or use of site servers or any person information stored therein, or interruption or cessation of operation of the website) arising in any connected way with site or any information contained on the site. 

 

This site requires that you release and discharge, indemnify and suitably defend medicate and its affiliates from any and all damages or claims arising from either your breach of these site Terms of use or your use of the NEWLOOK site. 

 

POLICY FOR IDEAL SUBMISSION

Out customers often wish to put forward suggestions as to the products and services that may be utilized in our Sites both independently of, and in combination with, the intra-Company ideas. Thank you for your interest in enhancing our sites and block. Conversely please be advised that all such ideas or suggestions that you provide to us through this method will be our property and you hereby assign and convey any intellectual property rights enjoyed there under to the company. For their commercial use, if you wish to claim and keep any ownership/proprietary rights over such ideas and suggestions (patent, trade secrets, copyright, trademark and the like), you are barred from submitting such to us without our prior written consent. 

 

 

FORCE MAJEURE EVENTS

Subject to the provisions of this condition, we will not be liable for any delay or failure to perform our obligations under these Conditions where such delay or failure results from a cause outside our reasonable control. This condition does not in any way prejudice or reduce your statutory rights. 

 

 

COMMUNICATIONS

By submitting email to us, you are soliciting us electronically. On placing an order with us, you will be asked to provide a valid phone number. We may communicate with you by email , SMS , phone call or by posting notices on the site , or by any other mode of communication . In relation to order, by purchasing from us, you also agree to receive communication such as SMS, e-mail or phone calls from us. 

 

JURISDICTIONAL ISSUES

All our sites are based and regulated from Nepal. We may terminate these permissions altogether, or partially, for the entire site or for specific geographical region or country, whenever we want. 

These conditions are governed and construed in accordance with the laws of Nepal. If any disagreement arises in the course of using this website, both you and we, agree for the matter to be determined by the courts of Kathmandu , Nepal. 

 

TERMINATION 

Either you or we may cancel your access to our site and terminate your account at any time, for any or no reason, and without notice. We may terminate your access if you violate these Terms as provided herein above without prejudice to other rights as may be provided by law . In the event of the termination for any reason whatsoever, your right to access or to use any of our site shall be right away terminated. Upon termination, NEWLOOK may remove all information, files and materials related to your account, involving user submitted material and we shall not be bound in any perpetual and continuous obligation to preserve and provide easy access or archiving to any such information, files or materials to you. You understand that in the event of termination of your access rights on Our Sites and/or Your Account and/or in connection with the deletion or loss of any data, files or other materials in or related to Your Account, We shall have no responsibility toward You or any third person whatsoever. 

 

CASH ON DELIVERY 

Now, the Cash on Delivery COD service is provided to you, where at the time of delivery, you can clear your invoice amount in cash. COD payments could only be made in Nepali Rupees. At the moment, it is not possible to pay using cheques or demand drafts. Because of the constraints imposed by our couriers, COD is not yet available for all pin code. 

 

The COD facility is available for Nepal orders only .At the checkout page, Customers are again required to enter payment details and they can check cash on delivery of payment. 

As for the particular charges, there are none, but let’s look at the general ones below.

 

Exchange of products will be accepted only if the product are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition and subject to the following terms:

  1. Return/ Exchange/ replacement for goods / merchandise are subjected to inspection and checking by NEWLOOK

  2. Defective because of lack of proper care, misuse, or application will not be considered under our Exchange / Return Policy.

  3. Particular rules in relation to the advertised, or application as per promotional usage will not be included under Exchange/Return Policy.

 

Also note that since shipping charges are non-refundable charges, it would not be taken out from the value of the order that you want to request for a refund.

 

RETURN/EXCHANGE 

For the return of the product the customer has to send a unboxing video to provided email or phone number and return will not be accepted under the following condition:

  1. Product is damaged due to improper handling before you unbox the parcel. 

  2. Returned but the item was not in its original packaging i.e it did not have price tags, its labels, packing, free samples and other accompanying accessories or if the packing was badly damaged. 

  3. Date in serial number is changed 

  4. Products that are regrettably not covered by Seller/ Manufacturer warranty or, which otherwise is an unfortunate product that has latent defects.

  5. Product is used or altered

  6. If a request is initiated within 7 days after delivery of order has been delivered.

  7. Products on offer will not be taken back, and exchanged. 

 

 

PRODUCT DISCLAIMER

For reaction or irritation experienced after using this product we would like to inform you to please stop using this product and seek medical attention from your doctor. 

In sale, products can have a shelf life of between 6-3 monthly. 

 

PRODUCT AVAILABILITY AND PRICING DETAILS 

NEWLOOK shall endeavor to ensure that information concerning its products and prices contained in this website is correct at the time of input but this site may contain inaccuracies.

Specifically, the price of the product cannot be determined until you make your order with NEWLOOK. If the product is priced wrongly or with wrong details for some technical issues, NEWLOOK shall, at its discretion, have the privilege of declining the offer/ cancelling the order for the product, until it has been dispatched. In the situation where an item has an incorrect price, NEWLOOK may, at its discretion, either request further instruction from you, or inform you of such cancellation. Your offer will not be deemed accepted and NEWLOOK shall be entitled to provide you an option in terms of the price of the product/s ordered and the services availed unless the product ordered by you has been delivered and the services are availed. NEWLOOK shall be further entitled to contact you for further instructions using the e-mail address provided by you while registration or during placing of order, or terminate the contract and inform you accordingly. Where NEWLOOK does accept your order, the same shall be done by debiting the specified amount to your account; NEWLOOK will notify you of debit by email. Some or all of the payment may be taken before NEWLOOK has shipped the product that you have ordered. If for any reason we are unable to deliver the products to you after you have made the payment with us, the said amount will be refunded to your account. 

 

Supply cost and stock of the products and the service being offered or provided on the site are susceptible to alterations without prior notice and that too only at the prerogative of NEWLOOK. NEWLOOK may alter and discontinue offering any product / service at any given time.However, if we cannot deliver the product to you by the estimated time or we no longer stock that product, or you ask us to do so under this clause, the order will be automatically cancelled. You will be notified by e-mail and your order will be automatically canceled due to unavailability of the product or at your instructions  due to failure to deliver the product on the expected time of delivery by our delivery partners. In the event of cancellation of the order or a delay in delivering the order NEWLOOK shall not be responsible for payment for damaged that may have occurred.   

 

CHANGES TO TERMS OF SERVICE

The current terms of Service can always be reviewed by coming to this page at any one point in time.

As for our part, we have insisted on the option to alter these Terms of Service at our own discretion at any given term, and such changes would be determined by posting such updates and changes on our website . You are expected to visit our website from time to time in order to read the changes we may have posted. Any new features or tools which are added to the Service shall be also subject to the Terms of Service currently effective.