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Privacy Policy

According to the policies and guidelines provided by laws and regulations of The Government of Nepal, this Privacy policy will detail NEWLOOK ’s perspective on Data protection and Privacy to meet the obligatory measures provided by the law. 

We do not provide any product or service under this site, however you can navigate through the site from any country across the globe, and we do not provide any product or service under this site if you are located in any other country other than Nepal.  You are kindly requested to  read our privacy policy stated  below and get back to any questions you might have through ‘Contact us’ on this website. We ensure that your concern would be addressed promptly.

We have endeavored to make this Privacy Policy as clear and concise as possible however if you are unsure of Terms such as ‘cookies’, ‘IP addresses’, or ‘browsers’ mean, then please read a brief guide to those Terms now.

At NEWLOOK , we consider your privacy as a top priority. This Privacy Policy aims to explain what kind of personal information we may gather from you when you use our Internet site, buy our product or when you are a client of our services. Using this website means that you have accepted the terms and conditions set in this policy. 

1. OUR COMMITMENT

When you use Newlook services, our company will ensure that your rights are well protected. These practices are regularly reconsidered to adapt them to specialized personal information handling practices, legislation and regulation.

1. Collection of Personal Data of the Consumers  by Newlook

  • Registering you: For identification purposes to allow you access to our platform.
  • Transactions: Accepting and clearing of payments.
  • Communication: Sending news, special offers and other relevant services related to Newlook.
  • Customization and improvement: Creating a unique experience and refining the platform we offer.

2. INFORMATION YOU PROVIDE TO US:

We receive and compile any information you enter when accessing NEWLOOK’s site will be automatically received and complied.  If you decide not to input specific information in the fields that are calculated for the delivery of services on NEWLOOK’s website then you may be limited in the web-options that you can use. The information you provide is used for purposes such as:

  • Opening your account.
  • Processing transactions.
  • Responding to your queries.
  • Communicating with you.

3. INFORMATION WE COLLECT AUTOMATICALLY

Anytime you access our website or use the services of Newlook, we automatically receive some forms of information. This includes:

  • Cookies: A technology that uses small files to enhance your user experience on the sites you visit.
  • Device information: There are general identifiable attributes and specific attributes including, for instance, unique device identifiers.
  • Location data: In order to give location based services like advertisements and search results.
  • Logs and IP addresses.

Depending on your jurisdiction and applicable laws, different types of cookies (e.g., strictly necessary cookies, performance cookies) may be used.

4. INFORMATION FROM OTHER SOURCES

We may receive additional information about you from external sources, such as:

  • Updated address and delivery details from carriers to ensure seamless deliveries.

5. CATEGORIES OF PERSONAL INFORMATION

Newlook collects and processes the following categories of personal information:

1. Demographic and Identity Data:

  • Name, email, phone number, shipping address, country. 

2. Financial Information:

  • Transaction details such as amount, bank name, card type, and card number.

3. Online Identifiers and Technical Data:

  • Location details, IP address, logs, and network carrier.
  • Technical data about your device and app usage.

4. Usage and Communication Details:

  • Metadata from emails, SMS, instant messages, and calls.
  • Data on how you interact with the Newlook platform, including pages viewed.

Through the access made by visiting NEWLOOK’s website or through submission of personal information to www.newlook.co.np, the customer agrees to the collection, storage, processing, transfer and sharing of his/her personal data as stated in this Privacy Policy and other relevant laws.

1. Purchase and Delivery:

  • Processing orders, delivering products and services, and handling payments.

2. Improvement of Services:

  • Analyzing performance, resolving issues, and enhancing usability.

3. Recommendations and Personalization:

  • Suggesting features, products, and services based on your preferences.

4. Communication:

  • Engaging with you through SMS, email, chat, or other channels.

5. Advertising:

  • Displaying interest-based advertisements and personalized content.

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are placed on your computer by website that you visit. Depending upon the place from where you might be accessing our website and as per law you might be served different type of cookies such as strictly necessary cookies, performance cookies etc. These include:

1. Strictly Necessary Cookies:

  • Essential for website security and functionality.

2. Functional Cookies:

  • Remembering preferences like user ID, language, and region.

3. Performance Cookies:

  • Analyzing website usage to improve performance.

We also utilize applications such as pixel tags, log files and click stream analysis. For more information on managing cookies, visit http://www.allaboutcookies.org

6. DISCLOSURE OF PERSONAL INFORMATION 

1. To third party

  • For sales processing, delivery services & payment. 
  • To analyze data, improve services, and resolve queries.(This will include the Client's name, Address and phone number) 

2. To Law Enforcement and Regulators:

  • As required for fraud detection, compliance, or legal obligations.

3. To Authorized Entities:

  • Service providers, agents, or subcontractors who support Newlook operations.

7. YOUR RIGHTS AND CONTROL

You have the rights to control the information described here in and shared with Newlook, reducing or removing cookies. It is emphatically important to observe that disabling cookies which are strictly necessary may limit access to some services.

You have the rights to:

Access: Ask for a copy of the personal information we have collected in relation to you.

Update: Correct or update where necessary any personal information supplied to other organisations.

Delete: Give legal notice to delete your personal data subject to the enabling legislation.

Opt-Out: Contact us at any time to opt out of further marketing communications by clicking the unsubscribe link contained in all our marketing emails or by sending an email to [email protected]

Inorder to exercise any of the rights, kindly contact us on the following numbers: +977-01-4442201; +977-01-4410563

8. CHILDREN’S PRIVACY

We do not direct our website to anyone under the age of eighteen years and do not knowingly collect any personal data about the persons under that age.  Our company is firmly committed to collect any details from any minor. In case we receive such information suggesting that we have accumulated personal data from a child under 18, we shall delete the data instantaneously.

9. REVISION OF THIS PRIVACY POLICY

It is our policy to post any changes we make to this Privacy Policy on this page. A notice on the Website will be displayed that indicates any substantive changes to this Privacy Policy. Any changes will be made on this page by updating the effective date. You are kindly requested to review this policy regularly.

10. CONTACT US

 If you have any queries or concern about the Privacy Policy or how we handle your personal information , please contact us at:

NEWLOOK Beauty for Nepal

Chandol, Kathmandu, Nepal

+977-01-4442201, +977-01-4410563